If it wasn't for them I know for a fact that I still would be waiting for resolution so I would like to say thank you to the. After 2 months of waiting and having to resort to getting the involved. Well I finally got my deserved check today. We understand the customers frustration, and we were not giving him incorrect information when he contacted us, we didn't know of our error until the check was returned to us.įinal Consumer Response /* (4200, 11, 0) */ At this point, not sure what else the customer would like from us, I will check to see if or when the check is cashed, although that could take weeks. The customers desired resolution was to receive a $40.00 refund check, that check was mailed on. I have heard to many times THE CHECK IS IN THE MAIL!įinal Business Response /* (4000, 9, 4) */ Therefore I do not accept or believe their response. If this is part of the Akron Beacon Journals Core Values then I believe they need to be revisited. Since June 8th (nearly 2 months) all I have been offered is excuses. It seems that all the responses that I get from the Akron Beacon Journal has to do with their errors and inept leadership. (The consumer indicated he/she DID NOT accept the response from the business.) Initial Consumer Rebuttal /* (3000, 7, 9) */ We apologize for our error and will be voiding check and reissuing a check in the amount of $40.00 on Wednesday, July 29, 2015, to be mailed to Mr. This check was returned to us today by the post office stating that does not exist. Unfortunately there was a keystroke error and it was sent to, instead of. This was a manual check and had to be manually entered. Initial Business Response /* (1000, 5, 7) */Ĭheck number was processed and mailed to Mr. Had I been properly informed, I would not have sent three more messages, and would not have contacted the - in mid-January The response is highly satisfactory,except for the fact that I was never notified, by email or by phone message,of the 12/transfer of funds to my checking accountEven after my three later messages, were ignored ! (The consumer indicated he/she ACCEPTED the response from the business.) Initial Consumer Rebuttal /* (2000, 8, 8) */ We apologize for any inconvenience this may have caused, it sounds as if the representative may have misunderstood your request back in May,Ī refund in the amount of $will be credited back to your checking account within the next -business daysIf you have any further questions or concerns, please do not hesitate to contact us Please let us know if you need anything further from us We feel that we responded to the customers request immediately and followed up with the below correspondenceįrom Debbie F, the Customer Service Manager Mr***'s refund of $was processed December 30, to checking account ending in (24), at BFG Federal Credit Union Initial Business Response /* (1000, 6, 5) */
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